Frequently Asked Questions
1. How can I place an order?
To place an order, simply select the products you want, add them to your cart and follow the checkout process. You will be asked to enter your shipping information and payment method to complete the order
2. What payment methods do you accept?
We accept the following payment methods: Credit cards (Visa, MasterCard, American Express), PayPal, Klarna invoice, Klarna Sofortüberweisung, Google Pay and Apple Pay
3. How can I track my order?
Once your order has been shipped, you will receive an email or WhatsApp message (if you provided your phone number) with a tracking number.
4. How long does shipping take?
As a rule, the delivery time within Germany is 1-3 working days.
5. Can I change or cancel my order?
If you would like to change or cancel your order, please contact us as soon as possible at service@starzone-fashion.com. We will do our best to process your request before the order is shipped.
6. What is your return policy?
We offer a 14-day return policy for unworn and undamaged items. Please
Please refer to our return procedure on the “Returns and Exchanges” page to
to initiate the return
7. How do I return an item?
To return an item, please contact our customer service at
service@starzone-fashion.com to initiate a return. Attach the completed
Cancellation form and send the article with the return label to the specified
return address.
8. When will I receive my refund?
After receiving and inspecting the return, we will refund the purchase price via the original payment method. This may take 5-10 business days depending on the payment provider
9. How can I contact customer service?
You can contact our customer service by email at info@starzone-fashion.com.
10. What shipping options do you offer?
We offer insured shipping via Hermes. The exact options and costs
are displayed during the ordering process.
11. Do you ship internationally?
No, we do not currently offer international shipping.
12. What do I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact immediately
our customer service at info@starzone-fashion.com with photos of the damage or the incorrect item. We will solve the problem as quickly as possible.
13. Is there a minimum order value for free shipping?
Yes, we offer free shipping for orders over 75€.
14. How can I redeem a discount code?
You can enter a discount code at checkout. The discount will be automatically applied by the
total amount deducted.
15. Can I use multiple discount codes at the same time?
As a rule, only one discount code can be used per order. Please
Check the terms and conditions of the respective discount codes.
16. How do I receive information about new products and offers?
Subscribe to our email or WhatsApp newsletter and follow us on our social media channels to be informed about new products and restocks.
17. What happens if an item I want is sold out?
When an item is sold out, you can sign up for a notification to
to be informed when the item is available again
18. How do I care for my clothes properly?
Please refer to the care label inside the product. Turn the product inside out before washing.
Wash to ensure the prints last for a long time.
19. What materials are used for your products?
We use high quality materials such as 100% cotton for our T-shirts and
high-quality denim fabrics for our jeans. You can find more detailed material information on the respective product page